Through a combination of staffing challenges and declining in store transactions, the Royal Automobile Association of South Australia (RAA) shopfront on Argent St is set to close on Friday, September 29, subject to staff availability.
Although the shopfront will be closing, RAA will continue to provide existing services to members, with Roadside Assistance not going anywhere and the whole suite of travel, home, insurance, and motoring services still available via phone, online or in the RAA mobile phone app.
Emily Perry, RAA General Manager Community and Corporate Affairs, said the decision to close the Broken Hill shop was not an easy one.
“RAA has been part of the Broken Hill community since 1927 and our shop in Argent Street has provided great service to members,” Ms Perry said.
“In recent years we’ve seen members increasingly choosing online or direct debit payment options for their RAA services, which means we’ve seen less and less people coming in-store.
“Today, virtually all of the transactions undertaken in-store can now be done on the phone, online or via the RAA app.”
RAA hopes to retain existing retail staff at the site in their retail call centre, working remotely.