People who are sensitive to light or overstimulated by sound will now be able to conduct their business at Service NSW during designated Quiet Hours at the local Broken Hill branch.
The government initiative has proved very successful in trial centres, with a 97 per cent approval rate at Service NSW locations where Quiet Hour was already in place.
“Quiet Hour is a simple service we can offer to help everyone feel welcome when they need to interact with the government. This can be useful for people who find light and sound overwhelming,” said Minister for Disability Inclusion, Kate Washington.
On Tuesdays from 10am to 11am and Thursdays from 1pm to 2pm, Service NSW in Broken Hill, at 115 Bagot St, will turn down lighting where possible, music, and ticket announcements. They will also encourage customers to put their mobile phones on silent mode and minimise conversations with other customers during that time.