App-skill at the library

Jess Roberts (left) and Sharnae Paul-Aubert will be at the library to explain the ServiceNSW app.

A free information session will be held at Broken Hill City Library on Thursday to show seniors how to use the ServiceNSW app.

An app is an abbreviation of ‘application’. It is downloaded onto a smartphone – a mobile phone with an internet connection. A familiar app is Facebook.

The ServiceNSW app was used during COVID for QR check-in codes at cafés and shops, but many people are unaware of its other uses.

Jess Roberts and Sharnae Paul-Aubert from ServiceNSW will show attendees how to download the ServiceNSW app and explain its various features, including digital licences, a digital seniors’ card, rego checks and ‘StayNSW’ vouchers.

Some seniors want the convenience of using their ‘Dine and Discover’ vouchers in the app rather than printing the vouchers or giving a voucher code.


“It’s all well and good to get these vouchers to eat out,” said Library Programs Officer Jess Picken.

“There’s also a $250 fuel voucher at the moment but if you don’t know or are too scared to download the app, it’s not used.”

Ms Picken sees a definite need for digital literacy for the older generations.

“We used to have heaps of people come in, needing help with their border passes,” she said.

“Since COVID, everything has become an online-type thing.

All are welcome to the information session at the library on Thursday, April 9, at 2pm and tea and coffee will be available.

“My colleague, Sharnae, and I look forward to helping answer everyone’s questions and sharing the benefits of having the app on their mobile,” said Ms Roberts

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